Customer Service Experts, Inc. (CXE) is available via phone
Monday through Friday, 9 AM to 5 PM Eastern Standard Time.
Phone: 410-897-8444 or toll-free 888-770-7625
Want to attend the webinar for free? Become an IC Plus member! Cost is $35 a year and get access to free webinars and discounts on MSPA certifications! For more information - Click Here to connect to the MSPA
All shops pay within 60 days of being completed. If you have a shop that has not paid within 60 days of the shop being submitted, please contact your scheduler.
SCAM Alert 2022! CXE is not mailing letters with checks asking you to purchase gift cards. This is a SCAM! If you receive a letter with a check, please do not cash it. If you receive a letter with our logo at the top and 2022 Retail Research Industry at the bottom, it is not from CXE! Benjamin Gilbert is not working for our company. Please do not text the numbers provided in the letter. Please notify Julie@cxeinc.com and if the letter is received with a check, report it to your local post office and local law enforcement. In either case, please file a report with the FTC - Click Here to file a report
Shopping opportunities are back at CXE! We are working with our clients to bring limited activity back, while still monitoring COVID-19. Please check the job board for all available assignments. If you have any questions or having issues logging into the platform or resetting your password, please email Julie - Julie@cxeinc.com
Thank you for being a valued member of our evaluation and auditing teams.
Our team is working virtually and is available to assist you if needed.
The CXE Team
Join the Mystery Shopping Professionals Association, the trade association representing the customer experience metrics (mystery shopping) industry throughout North America. Become a subscriber or better yet an IC Plus member for $35 annually! - Click Here to connect to the MSPA