Customer Service Experts, Inc. (CXE) is available via phone
Monday through Friday, 9 AM to 5 PM Eastern Standard Time.
Phone: 410-897-8444 or toll-free 888-770-7625
Have you registered yet for MSPA’s ShopperFest conference June 26 to June 28, 2026, in Las Vegas?
Stay tuned for updates!
Click Here to register
Click Here to learn more about MSPA
or visit https://www.mspa-americas.org/
Why You May Be on a “Do Not Email” List:
Your email provider may have instructed our software provider, Sassie, to stop sending emails to your address. This can happen for various reasons, such as a full inbox or marking a shop offer email as spam. If you click a link to be removed from emails from any mystery shop company using Sassie, you will be removed from all such emails. To stop emails from a specific company, update your shopper profile and set the “Get Shop offer emails” option to “No.” Fixing the Issue Yourself (Gmail):
1. Log in to your inbox.
2. Click the gear icon and select “See all settings.”
3. Go to the “Filters and Blocked Addresses” tab.
4. Find and unblock the sender.
Click Here for more information
For further assistance, email Trenton@cxeinc.com.
SCAM Alert! CXE is not mailing letters with checks asking you to purchase gift cards and we ARE NOT texting asking you to shop part time and receive $650 for each assignment! These are both SCAMS! If you receive a letter with a check, please do not cash it. If you receive a letter with our logo at the top and 2024 Retail Research Industry at the bottom, it is not from CXE! Benjamin Gilbert is not working for our company. Please do not text the numbers provided in the letter. Please notify eileen@cxeinc.com and if the letter is received with a check, report it to your local post office and local law enforcement.
If you receive a text, please do not respond. Block the number.
In all cases, please file a report with the FTC - Click Here to file a report
Want to attend MSPA webinars for free? Become a Field Talent Plus member! Cost is $49 a year and get access to free webinars and discounts on MSPA certifications! For more information - Click Here to connect to the MSPA
All shops pay within 60 days of being completed. If you have a shop that has not paid within 60 days of the shop being submitted, please contact your scheduler.
If you participate in mystery shopping through any company utilizing the Liveshopper/Sassie platform, please refrain from marking their emails as spam. Doing so may result in you not receiving any emails from other companies on the same platform. Instead, we recommend accessing your account with that specific company and adjusting your email preferences to 'Off' for receiving shop offers via email.
Thank you for being a valued IC evaluator/auditor.
Kind regards,
The CXE Team
****
Join the Mystery Shopping Professionals Association, the trade association representing the customer experience metrics (mystery shopping) industry throughout North America. Become a subscriber or better yet an FieldTalent Plus member for $35 annually! - Click Here to connect to the MSPA
Stay tuned for updates!
Click Here to register
Click Here to learn more about MSPA
or visit https://www.mspa-americas.org/
Why You May Be on a “Do Not Email” List:
Your email provider may have instructed our software provider, Sassie, to stop sending emails to your address. This can happen for various reasons, such as a full inbox or marking a shop offer email as spam. If you click a link to be removed from emails from any mystery shop company using Sassie, you will be removed from all such emails. To stop emails from a specific company, update your shopper profile and set the “Get Shop offer emails” option to “No.” Fixing the Issue Yourself (Gmail):
1. Log in to your inbox.
2. Click the gear icon and select “See all settings.”
3. Go to the “Filters and Blocked Addresses” tab.
4. Find and unblock the sender.
Click Here for more information
For further assistance, email Trenton@cxeinc.com.
SCAM Alert! CXE is not mailing letters with checks asking you to purchase gift cards and we ARE NOT texting asking you to shop part time and receive $650 for each assignment! These are both SCAMS! If you receive a letter with a check, please do not cash it. If you receive a letter with our logo at the top and 2024 Retail Research Industry at the bottom, it is not from CXE! Benjamin Gilbert is not working for our company. Please do not text the numbers provided in the letter. Please notify eileen@cxeinc.com and if the letter is received with a check, report it to your local post office and local law enforcement.
If you receive a text, please do not respond. Block the number.
In all cases, please file a report with the FTC - Click Here to file a report
Want to attend MSPA webinars for free? Become a Field Talent Plus member! Cost is $49 a year and get access to free webinars and discounts on MSPA certifications! For more information - Click Here to connect to the MSPA
All shops pay within 60 days of being completed. If you have a shop that has not paid within 60 days of the shop being submitted, please contact your scheduler.
If you participate in mystery shopping through any company utilizing the Liveshopper/Sassie platform, please refrain from marking their emails as spam. Doing so may result in you not receiving any emails from other companies on the same platform. Instead, we recommend accessing your account with that specific company and adjusting your email preferences to 'Off' for receiving shop offers via email.
Thank you for being a valued IC evaluator/auditor.
Kind regards,
The CXE Team
****
Join the Mystery Shopping Professionals Association, the trade association representing the customer experience metrics (mystery shopping) industry throughout North America. Become a subscriber or better yet an FieldTalent Plus member for $35 annually! - Click Here to connect to the MSPA
Your email provider may have instructed our software provider, Sassie, to stop sending emails to your address. This can happen for various reasons, such as a full inbox or marking a shop offer email as spam. If you click a link to be removed from emails from any mystery shop company using Sassie, you will be removed from all such emails. To stop emails from a specific company, update your shopper profile and set the “Get Shop offer emails” option to “No.” Fixing the Issue Yourself (Gmail):
1. Log in to your inbox.
2. Click the gear icon and select “See all settings.”
3. Go to the “Filters and Blocked Addresses” tab.
4. Find and unblock the sender.
Click Here for more information
For further assistance, email Trenton@cxeinc.com.
SCAM Alert! CXE is not mailing letters with checks asking you to purchase gift cards and we ARE NOT texting asking you to shop part time and receive $650 for each assignment! These are both SCAMS! If you receive a letter with a check, please do not cash it. If you receive a letter with our logo at the top and 2024 Retail Research Industry at the bottom, it is not from CXE! Benjamin Gilbert is not working for our company. Please do not text the numbers provided in the letter. Please notify eileen@cxeinc.com and if the letter is received with a check, report it to your local post office and local law enforcement.
If you receive a text, please do not respond. Block the number.
In all cases, please file a report with the FTC - Click Here to file a report
Want to attend MSPA webinars for free? Become a Field Talent Plus member! Cost is $49 a year and get access to free webinars and discounts on MSPA certifications! For more information - Click Here to connect to the MSPA
All shops pay within 60 days of being completed. If you have a shop that has not paid within 60 days of the shop being submitted, please contact your scheduler.
If you participate in mystery shopping through any company utilizing the Liveshopper/Sassie platform, please refrain from marking their emails as spam. Doing so may result in you not receiving any emails from other companies on the same platform. Instead, we recommend accessing your account with that specific company and adjusting your email preferences to 'Off' for receiving shop offers via email.
Thank you for being a valued IC evaluator/auditor.
Kind regards,
The CXE Team
****
Join the Mystery Shopping Professionals Association, the trade association representing the customer experience metrics (mystery shopping) industry throughout North America. Become a subscriber or better yet an FieldTalent Plus member for $35 annually! - Click Here to connect to the MSPA