Customer Service Experts, Inc. (CXE) is available via phone
Monday through Friday, 9 AM to 5 PM Eastern Standard Time.
Phone: 410-897-8444 or toll-free 888-770-7625
If you received payments from PayPal and received $600 or more in 2022, starting 1/31/2023, you can view your 1099K when you log into your PayPal account. Please look for the cog (wheel) in the upper right hand corner to the left of “log out” and a new menu will appear. Please click on statements and taxes. CXE uses PayPal and it is considered a third-party payment network. All 1099s will be issued through PayPal. CXE does not directly issue 1099s when utilizing this third-party payment network.
SCAM Alert Fall/Winter 2022! CXE is not mailing letters with checks asking you to purchase gift cards and we ARE NOT texting asking you to shop part time and receive $650 for each assignment! These are both SCAMS! If you receive a letter with a check, please do not cash it. If you receive a letter with our logo at the top and 2022 Retail Research Industry at the bottom, it is not from CXE! Benjamin Gilbert is not working for our company. Please do not text the numbers provided in the letter. Please notify Julie@cxeinc.com and if the letter is received with a check, report it to your local post office and local law enforcement.
If you receive a text, please do not respond. Block the number.
In all cases, please file a report with the FTC - Click Here to file a report
Want to attend MSPA webinars for free? Become an IC Plus member! Cost is $35 a year and get access to free webinars and discounts on MSPA certifications! For more information - Click Here to connect to the MSPA
All shops pay within 60 days of being completed. If you have a shop that has not paid within 60 days of the shop being submitted, please contact your scheduler.
Shopping opportunities are back at CXE! Please check the job board for all available assignments. If you have any questions or having issues logging into the platform or resetting your password, please email Julie - Julie@cxeinc.com
Thank you for being a valued member of our evaluation and auditing teams.
Our team is working virtually and is available to assist you if needed.
Kind regards,
The CXE Team
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Join the Mystery Shopping Professionals Association, the trade association representing the customer experience metrics (mystery shopping) industry throughout North America. Become a subscriber or better yet an IC Plus member for $35 annually! - Click Here to connect to the MSPA